Privacy Policy

1. Introduction

Hookly ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, and password when you register.
• Payment Information: Billing details processed securely through Paddle, our payment provider. We do not store full card numbers.
• Usage Data: Information about how you use the Service, including credits consumed, videos generated, ads created, and features accessed.
• Content Data: Product descriptions, scripts, and images you upload or generate through the Service, used solely to provide the Service to you.
• Log Data: IP addresses, browser type, pages visited, and timestamps for security and analytics purposes.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process transactions and manage your credit balance
• Send transactional emails (receipts, account notifications)
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns to improve the Service
• Detect and prevent fraudulent or unauthorized activity
• Comply with legal obligations

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who help us operate the Service (e.g., cloud hosting, AI model providers, payment processing via Paddle), bound by confidentiality obligations.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, maintain your session, and analyze Service usage. You can control cookie preferences through your browser settings. Disabling cookies may affect certain functionality of the Service.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us. We may retain certain information as required by law or for legitimate business purposes.

7. Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal information, we will delete it promptly.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access the personal data we hold about you
• Right to correct inaccurate or incomplete data
• Right to request deletion of your personal data
• Right to restrict or object to processing
• Right to data portability

To exercise any of these rights, please contact us at [email protected].

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date at the top of this page. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].