Refund Policy

Overview

At Hookly, we want you to be satisfied with your purchase. Because our Service is credit-based and credits are consumed upon use, we have a straightforward refund policy designed to be fair to all users. All payments are processed securely by Paddle, our authorized Merchant of Record.

1. 14-Day Refund Guarantee

We offer a comprehensive 14-day money-back guarantee. You have the right to cancel your purchase and request a full refund within 14 days of your transaction, without needing to provide any reason.

2. How to Request a Refund

To request a refund, please send an email to our support team with the following information:

• Your registered email address
• The date of your purchase
• The amount paid and the credit package purchased
• The reason for your refund request (optional)

We aim to respond to all refund requests within 3–5 business days. Approved refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or card issuer.

Email us at [email protected]

3. Paddle Buyer Protection

Because Hookly uses Paddle as its Merchant of Record, you may also be eligible for additional buyer protection directly through Paddle. If you have a dispute regarding a charge, you can contact Paddle support directly. Paddle handles all payment disputes in accordance with their terms and applicable consumer protection laws.

4. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Requests made more than 14 days after the original purchase date
• Accounts terminated due to a breach of our Terms of Service
• Credits that have already been fully consumed

5. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be reflected by updating the "Last updated" date above. Continued use of the Service after changes are posted constitutes your acceptance of the revised policy.